By scheduling an appointment with KGL Design Studios, each client agrees to abide by the following policies. These policies were created because we value the time of not only our clients but also our team. We take these policies seriously so we can ensure that every possible client gets the assistance they need when they need it.
Cancelling up to 24 hours before the appointment will incur no additional cost and the client will be issues a refund. Cancelling within 24 hours of the appointment will result in a $20 fee.
If KGL Design Studios cancels within 24 hours of the appointment, the client is not responsible and will not be charged. All attempts will be made by KGL Design Studios to schedule another session at a time convenient to the client.
Rescheduling up to 24 hours before the appointment will incur no additional cost. Rescheduling within 24 hours of the appointment will result in a $20 fee.
Arriving 15 or more minutes late to the appointment will be counted as a no-show. A no-show will result in a fee equivalent to the cost of the appointment (i.e. a no-show to a $49 consultation will result in a $49 fee). Clients are allowed one (1) no-show. If the client is a no-show for a second time, then the client will no longer be able to schedule appointments with KGL Design Studios or take advantage of KGL Design Studios’ services.